Fair Housing and Other Mistakes That Will Might You Sued
Description
Missteps in fair housing and other areas can create expensive lawsuits. Sometimes we guess what we should do, we listen to rumours and gossip, get bad advice, and make poor decisions that create complaints. The speaker receives many questions regarding hard-to-understanding, or seemingly simple situations and blunders that can get an apartment community in trouble. You may be surprised that the way you are dealing with resident and property management issues can turn into costly mistakes.
Join this session by expert speaker Anne Sadovsky, where she will explain the various Fair Housing issues that can land you costly troubles and how to avoid them using your soft skills.
Session Highlights:
Communities get in trouble because of the following reasons. All these and many more things will be covered in the session-
- Not having vendor agreements regarding discrimination
- Mishandling requests for assistance animals
- Incorrectly assigning handicapped parking places
- Playing favourites at renewal and rent increase time
- Not giving enough information upfront, before lease signing
- Not being clear on resident complaints; smoking, cooking odours, parking
- Getting overly familiar with residents; one marijuana plant, being friends, hugging, misunderstood compliments
- Not updating documents, signage, and fair housing updates
- Not preparing scripts for answering tough questions
- And more. . . . .
Why You Should Attend:
The number one reason that people stop ‘Doing Business’ with any property/company is the way they are spoken to and treated by the staff. In today’s environment dealing with COVID-19, residents/customers are scared, angry, and frustrated. And they are quick to file complaints about many things!
Management companies tend to train hard skills versus soft skills. This webinar helps us understand why knowledge of the product, the laws, and most importantly how to provide improved services are important.
Who Should Attend:
- Entire site staff
- Regional managers
- Owners
- Operators
- Management Company Executives
- Regional Supervisors
- On-site Property Managers and Assistants
- Leasing Team
- Maintenance Techs
Speaker
Anne Sadovsky has been in multi family housing for 5 decades, is a Dallas based professional speaker and consultant, and provides training, keynotes and counsel to a variety of industries, businesses and associations. She is a former Vice President of Marketing and Education of Lincoln Property Company and was the first female vice president in the company. Her expertise makes her a sought after speaker, consultant and trainer. She has officially flown almost 4 million miles to share her experience, expertise, wisdom and wit.
Anne is a widely published writer and a popular guest on radio and television talk shows nationally. In the 90s she appeared on Hour Magazine with Gary Collins. Her success story has been featured in many newspapers and magazines including MONEY MAGAZINE, TEXASBUSINESS and LADIES HOME JOURNAL.
MIRABELLA Magazine listed her as one of the One Thousand Women of the 90’s, along with Mother Teresa and Oprah Winfrey. Anne’s book “Mission Possible “with Stephen Covey and Brian Tracy is available through her website. Multi Family Pro and the Apartment Association of Greater Dallas have honored her with Legends Awards.
Recorded Webinar: All Time Available
Duration: 90 minutes
Speaker: Anne Sadovsky
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